We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is personal information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect or require you to provide include: names, addresses, email addresses, post code and other personal identifying information. When collecting information from a minor, parent / guardian consent is required.

This Personal Information is obtained in many ways including via our website and mobile applications, via telephone, in person at the box office, authorised ticketing agencies and partners, and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to you as our guests, for marketing purposes, conducting surveys, and compiling user profiles to enable us to improve products and services for our guests. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. This may include helping to protect your health and safety should an adverse health incident take place while you are visiting THE LUME Melbourne. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Collection of information will occur at the time you provide details to THE LUME Melbourne or its authorised agents, or, in the case of electronic services, when you use our electronic services to obtain information or transact with us.
If you use our WiFi service, we may collect your person information directly from you or from third parties you authorise to share information with us, including certain media agencies, publishers and partners such as Facebook, Google and Twitter. This information may include your name, email address, age, location and other information you have shared with these parties. THE LUME Melbourne uses closed circuit television (CCTV) to assist with the security and safety of guests and staff and for the protection and management of our facilities. If you visit our venue, we may collect footage that includes your image on our CCTV cameras.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s health information, or membership to a professional body. We may collect health information with your consent if the information is reasonably necessary to ensure your health, safety or access during your visit to THE LUME.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Disclosure of Personal InformationThird Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties engaged by us for any of the purposes set out above, for marketing purposes, conducting surveys, and compiling user profiles to enable us to improve products and services for our guests;
• Where applicable, MCEC for event purposes;
• Other third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
THE LUME Australia will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining The Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. It was last updated on 24 November 2020.

Privacy Policy Complaints or Enquiries

If you have any queries or concerns about our Privacy Policy please contact us at:

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