What are the opening hours of THE LUME Melbourne?

THE LUME Melbourne is open seven days a week. Opening and closing times are subject to change. Please check times on the date you wish to attend.

Our Standard Entry Times are:
Mon - Wed: 10am - 6.30pm (last entry 5pm)
Thu - Sat: 10am - 9.30pm (last entry 8pm)
Sun: 10am - 6.30pm (last entry 5pm)
Tickets are sold as timed entry.

The main experience will run for approximately 1.5 hours after the last entry time.

Where is THE LUME Melbourne located within the MCEC?

THE LUME Melbourne is located at Melbourne Exhibition Centre, 5 Convention Centre Place, South Wharf. It is next to the Novotel Hotel and across the road from DFO South Wharf. The closest entry doors are located next to the Novotel Hotel/DFO parking complex. Once inside the building, you will find THE LUME Melbourne located directly inside to the right. Please follow all directional signage or reach out to one of the friendly visitor experience team members for further guidance.
For more information on getting to THE LUME Melbourne click here.

I have a question about accessibility at THE LUME Melbourne.

THE LUME Melbourne is suitable for strollers and is wheelchair accessible. Please click here for more information on accessibility at the MCEC.

To purchase your accessible tickets to Connection (with a free companion ticket on the provision of a companion card), contact THE LUME Melbourne on (03) 8638 0609. Service hours match gallery opening hours (ending 1 hour before the gallery’s closing time each day).

For information regarding your arrival visit our Plan Your Visit Page.
For specific accessible requests please contact us via our online form.

What special effects are used at THE LUME Melbourne?

THE LUME Melbourne experience does not include smoke, haze or strobe lights. While the projected images and animations within the experience are slow-moving, if you are sensitive to moving light or have been diagnosed with photosensitive epilepsy, please be advised that some moving light may trigger seizures in some people. If you are feeling unwell please let our friendly staff know.

Can I use cash at the box office, restaurant or merchandise area?

THE LUME Melbourne is a cash-free venue. No cash is accepted as a form of payment anywhere within the venue. We accept all major credit and debit cards and forms of contactless payment.

Can I bring in bags? What items are prohibited?

We encourage visitors to leave bags at home and to avoid bringing any large items. Bags may be visually inspected at entry by THE LUME Melbourne Staff and may be required to be cloaked at the MCEC cloakroom.

The following items are prohibited:
• Food & beverage including alcohol
• Illegal substances including controlled, dangerous or illicit drugs
• Flammable devices (flares, fireworks and smoke bombs)
• Anything that could be used as a weapon such as sharp items including knives
• Suspicious items or items which may look like a weapon
• Professional cameras or recording devices
• Laser pointers
• Offensive signage or clothing
• Drones or unmanned aerial vehicles (UAVs)
• Personal chairs or other furniture
• Any other item that may cause harm or public nuisance or could interfere with others in the venue

Are food and drinks available inside the venue? Am I allowed to bring my own?

Food and beverages are available inside the venue at the restaurant. Small bites, light meals, share plates, child-friendly options and desserts feature, alongside a comprehensive selection of alcoholic and non-alcoholic beverages.
No outside food or beverage can be consumed inside the venue.
Please note that THE LUME Melbourne accepts cashless payments only.

What else do I need to know about my visit?

Before your visit please read the following information:
●    THE LUME Melbourne conditions of entry
●    MCEC conditions of entry
●    MCEC venue facilities and information

How long is the Connection experience running?

Tickets for Connection are currently on sale until 1 October, 2023.
To buy tickets click here or call THE LUME Melbourne on (03) 8638 0609.

IS Monet & Friends STILL running?

Monet & Friends ended its run at THE LUME Melbourne on June 4, 2023. To be first to hear about our new experiences and receive special offers click here to join our mailing list.

the experience

When should I arrive?

Please arrive 15 minutes prior to the time displayed on your entry ticket. Due to the popularity of the experience, we may not be able to accommodate you if you arrive outside your ticketed time.

Are there physical paintings on display in the venue?

Connection is an immersive multimedia art experience that combines high-definition projections of the First Nations artists’ paintings and photography with digital surround sound (including a soundtrack of First Nations musicians), projected at a scale of 11m high which offers visitors the ability to see the details of the artists’ works unlike ever before. More than 550 artworks transform every wall and floor surface.

What is the best way to see the experience?

We encourage you to move around freely to view THE LUME Melbourne from different perspectives and visit all areas of interest. There is some seating available, and you can sit on the floor or stand against the walls, always being mindful of other visitors in the venue.

I have a question about the Best Seat in the House ticket.

If you'd like to upgrade your existing ticket, please click here to complete a ticket exchange request or call THE LUME Melbourne on (03) 8638 0609. Service Hours: 7 days, mirroring opening hours (ending 1 hour before gallery closing).

If you would like to book for 1 person, you can upgrade your general entry ticket in person at our box office or at the restaurant (subject to availability). For any questions  please contact us via our online form.

Seating is based on a first come, first served. Your table is reserved for 1 hour from your session time. We recommend you give yourself enough time to get to your reserved table. Unfortunately, we are unable to extend your booking longer than 1 hour as we need to make room for the next visitors. If you’d like to stay longer you are welcome to move to the restaurant tables in the area behind (subject to availability).

Based on the seating plan for the Best Seat in the House reserved area we are unable to accommodate high chairs or prams. Please contact us via our online form if you have specific enquiries and we will do our best to accommodate you.

Is it suitable for children?

Yes. There is no minimum age to visit the experience and child-friendly dishes are available at the restaurant. All children under 12 years of age must be accompanied by a responsible person. Baby change facilities are available inside the venue. A dedicated parents room is located near the MCEC Customer Service Desk.

Can I take photos and videos?

Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos. If you post them on social media, use the hashtag #thelumemelbourne so more people can see the experience through your eyes. Please be advised that flash photography is not permitted inside THE LUME Melbourne.

Commercial photography or video is not permitted at THE LUME Melbourne without prior written permission. If you are planning to film in or around the venue, please contact us.


Do I need a ticket?

We strongly recommend you book tickets online in advance. Some times, particularly during school holidays, can be heavily booked. There is also a box office on site at THE LUME Melbourne, but same day ticket availability cannot be guaranteed. To ensure a comfortable and safe visit for all visitors, access to THE LUME Melbourne is by timed entry.

All patrons require a ticket for fire and security access control. This includes children 0-3 years old. Free tickets for children 0-3 years old can be purchased online for most entry times.

To buy tickets for all events click here or call THE LUME Melbourne on (03) 8638 0609

What are the ticket options and prices?

Connection: Ticket prices and entry times vary according to the time and date booked. Prices may vary on weekends and Public Holidays. Ticket prices:
$84: Best Seat in the House
$49: Adult
$44: Senior
$39: Student
$34: Child (4-12 years)
$134.50: Family
$147: Annual Access

Children aged 3 and under are free and can be added to your booking.
Additional transaction fees may apply.
To buy tickets click here.

It is important that you only buy tickets from our authorised ticketing agents: Roller, Ticketmaster or Red Balloon. Do not purchase tickets from third-party resellers such as Viagogo as we are unable to verify the legitimacy of such tickets, and entry may be denied.

Are school or group discount tickets available?

Connection: Discounted group tickets are available for groups of 6 or more. When booking online select the Ticket, then choose the Group ticket type and add 6 or more tickets to cart. Click here to book online. To enquire about booking a school excursion please complete the online form here.

Can I buy a Gift Card for THE LUME Melbourne?

Yes, you can purchase a gift card for THE LUME Melbourne here. Delivered to the recipient's email address instantly or at a time of your choosing, a convenient digital gift card for THE LUME Melbourne will help your loved one access a truly memorable experience. Gift cards are redeemable to purchase tickets to any of THE LUME Melbourne's experiences - ranging from breathtaking digital art to energising wellness classes - as well as in the Retail Store. Gift cards are not redeemable at THE LUME Melbourne's restaurant.

Please note that a $3.95 transaction fee applies to online gift card purchases.

Can I buy a Ticketmaster Gift Card for THE LUME Melbourne?

Ticketmaster gift cards are no longer available to purchase for THE LUME Melbourne. If you have an existing Ticketmaster gift card, it can still be used to buy any tickets to THE LUME Melbourne that are available to purchase through Ticketmaster (noting this is a limited range and not reflective of the full suite of experiences available to book through THE LUME Melbourne website).

Where do I buy a ticket?

Tickets for Connection and all other events at THE LUME Melbourne from June 23 are available through the LUME Melbourne website, Ticketmaster Australia and Red Balloon, which are our ONLY authorised ticket sellers. Please be aware that THE LUME Melbourne has no obligation to honour tickets purchased via unauthorised resellers, such as Viagogo, eBay, Facebook Marketplace, and Gumtree. These may be invalid tickets and you may be refused entry.

There is a box office at the venue, however advanced bookings are recommended as some times may sell out.

What if I am sick on the day of my visit?

Want to exchange your tickets for a booking made through Ticketmaster? Please click here to complete a ticket exchange request. For all other ticketing enquiries, please log into your Ticketmaster account, click ‘My Tickets’, find your tickets for THE LUME Melbourne and select ‘Need Help with this Order’. If you have already logged a help enquiry with Ticketmaster, don’t worry - they will respond to and resolve your enquiry even if your original session date has passed. Help us by not logging multiple help enquiries, Ticketmaster’s customer service teams are working to respond to your query as soon as possible. Need help lodging a help enquiry? Click here.

Want to exchange your tickets for a booking made through our website?  If you need to make a change to your booking, please enquire via our ticket exchange enquiries form; We may offer exchanges up to one hour before your attendance date (excluding Yoga and Pilates, for which exchange request must be submitted 12 hours prior to the class, and Feast for the Senses, for which exchange requests must be submitted 48 hours prior to the sitting). Standard T&Cs apply

I have a problem with my tickets, how do I get help?

For all tickets purchased through Ticketmaster please log into your Ticketmaster account, click ‘My Tickets’, find your tickets for THE LUME Melbourne and select “Need Help with this Order”.  Ticketmaster will then help you with your enquiry. Need help lodging a help enquiry? Click here.

For all tickets purchased on our website, please contact us via our online form.


Annual Access entitles one person to unlimited visits to THE LUME Melbourne's primary Feature experiences (e.g. Connection) over a year-long period, plus a complimentary program per experience. To redeem Annual Access online after your initial Annual Access purchase, visit the online checkout and simply enter your Annual Access number above when prompted in the membership area at payment. Note: Do not include the # when entering your Annual Access number. To redeem at the venue present your Annual Access QR code at the entry doors.

Annual Access is redeemable for one, on primary experiences only. Excludes Yoga, Pilates, Best Seat in the House and Feast for the Senses. Valid from date of purchase. A $3.95 transaction fee applies to all online purchases.

COVID-Safe Plan

What are we doing to deliver a COVID-Safe experience?

THE LUME Melbourne works alongside the Melbourne Convention and Exhibition Centre (MCEC) and the Victorian Government Department of Health to provide the highest standards for a safe, contact-free environment.The experience is designed to be a personal journey of exploration allowing visitors to self-distance. Our friendly, trained staff are positioned throughout the venue ensuring our COVID Safe Plan is being followed.Our top priority is to ensure the safety of our visitors and staff.

This includes:
• Timed and staggered entry with separate entry and exits to the gallery
• Limited ticket capacity within each session time slot to allow for physical distancing
• Creating a non-touch environment and providing sanitiser stations throughout the venue
• Additional cleaning of the venue in high-traffic areas
• Online tickets to limit handling and minimising box office queues
• Flexible ticketing to make exchanges available to anyone who is unwell. Please click here to complete a ticket exchange request or call THE LUME Melbourne on (03) 8638 0609.
• Providing up-to-date information about your event via email 48 hours beforehand
• A Cash-Free venue
For more information about venue safety at MCEC please click here. Thank you for your understanding and support in helping to keep everyone safe. Thank you for your understanding and support in helping to keep everyone safe. If you have further questions, please contact us via our online form.